MCHS billing letter causes confusion

first_img Facebook MCH logo A letter sent out to about 10,000 Medical Center Health System patients left some Odessans confused about whether or not they owed money on an old medical bill.Odessan Carolyn Johnson said when she got the letter, the last time she could remember being at the hospital was for a dislocated knee about seven years ago and she had two forms of insurance so she didn’t understand why she would owe any money.Johnson said she never received a call during those seven years that she even needed to make a payment, which left her even more stumped.“I tried to get a hold of them for like a week,” Johnson said. “You could not get through.”Johnson was eventually able to leave a message after a message system was set up informing her that due to the heavy call volume, someone would get back to her within three business days.Johnson, like many others who called the customer service number provided in the letter, or showed up at the business office at 425 N. Sam Houston, later found out it was just a mistake.“The lady called me back and said there was a glitch and instead of sending letters to people who actually owed money, it sent letters to everyone,” Johnson said. “I guess that stirred up quite a hornet’s nest.”She said the hospital’s phone lines were “burning down” and she couldn’t image what the hospital must have paid in postage. But, she said customer service was very apologetic and helpful when they returned her call.“I’d hate to be answering the phones at the hospital though.”MCHS Chief Financial Officer Robert Abernethy said an early February mailing was sent offering patients with active accounts in the old McKesson system the opportunity to pay off their account in full and receive a 50 percent discount.The hospital has offered 50 percent discounts in prior years during tax season to help get some of the older accounts that people have been paying on for a year or two, or more, off their books and help give people some relief, Abernethy said.“Unfortunately, there was a report writing error and the letter was sent to patients with fully-paid accounts and to patients with credit balances,” he said.It was unknown how many people received the letter who did not owe money on an account, he said.“There should have been a checks and balances we should have had, but didn’t,” Abernethy said, chalking the mistake up to human error. “I think the silver lining was that it helped us more readily identify and more timely refund credit-balance accounts.”“Even though we had an error, there was one of those silver linings that you always look at.”Abernethy said there was some increased traffic in the business office and customer service was inundated with calls, but he thought they handled it well.“We’ve got a couple of open positions in customer service … so we apologize for the delay on getting back to folks,” he said, adding that the influx of calls and visits seems to be leveling off now.For anyone who receive a letter and knows their account has been paid, Abernethy said they can just disregard the letter. If anyone has questions, they are encouraged to call customer service at 432-640-1000.Questions on your bill? By admin – March 9, 2018 Pinterest WhatsApp Pinterest WhatsApp Call: 432-640-1000.center_img Local News Facebook Twitter Twitter MCHS billing letter causes confusion Previous articleAndrews electrician sentenced to prisonNext articleHIGH SCHOOL BASKETBALL: Seminole’s dreams end in state semifinals adminlast_img read more

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Free HACCP workshop for HACCP team leaders in Zagreb

first_imgThe Quality Management Department of the Croatian Chamber of Commerce, as part of the Food Business Assistance Program, is organizing a free two-day HACCP workshop to be held on September 28 and 29 from 10 am to 16 pm at the Croatian Chamber of Commerce, Rooseveltov trg 2 in Zagreb.At the workshop, participants will be introduced to the legal requirements in the field of food safety and explained the obligations of entities in the food business. In the practical part, participants will be introduced to ways to meet legal requirements, practical examples from practice to develop or control the compliance of their own food safety management systems based on HACCP principles.HACCP workshop is free, and is intended for all entities in the food business, leaders and members of HACCPs who in practice establish, implement and maintain a food safety system as a legislative obligation related to the provisions of the Food Act and all interested parties who in any way participate in the implementation of this legislative framework in food production, processing or distribution in the food chain.It is done in small groups, so, if necessary, after completing these groups, all applicants will be informed about the date of the next HACCP workshop. All information can be obtained from the Quality Management Department by calling 01 / 4561-551.last_img read more

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DeMarcus Cousins, Anthony Davis help Pelicans beat Clippers

first_imgCousins and Davis were too much for the Clippers, particularly an artful fadeaway jumper by Cousins from 15 feet with 8 minutes left that put the Pelicans up by 10. Almost 2 minutes later, Cousins ripped down a rebound and launched a coast-to-coast pass to Davis for a dunk.Austin Rivers managed to keep the Clippers in the game with 11 fourth-quarter points.RONDO’S RETURNPoint guard Rajon Rondo, the Pelicans’ major offseason free-agent acquisition, is a week to 10 days from making his team debut.“He’s close to doing it and everything seems to be going along fine,” coach Alvin Gentry said. “We’re not trying to push the issue at all.”DOC’S DIAGNOSIS Clippers coach Doc Rivers said his view that too many fouls are being called this year is, in essence, a structural issue with the league.“This day and time, they look at each other wrong, it’s a foul. I don’t know how they even play against each other anymore. It’s so difficult,” he said. “I don’t even blame the officials. There’s so much to call.”TIP-INSClippers: Griffin had his 2,000th career assist with a pass to Sindarious Thrornwell early in the first quarter. … Guard Patrick Beverley missed his second game in a row due to a sore right knee. … Rivers and assistant coach Sam Cassell were hit with technical fouls in the fourth.Pelicans: Guard/forward Tony Allen did not play, leaving the Pelicans without the services of six players. Gentry said Allen was pulled for rest. … Though he leads the league in charges taken with five, Cousins had two offensive fouls in the first quarter. … Forward Cheick Diallo, who hass shuffled between the Pelicans and the G-League since being drafted last season, looked sharp off the bench with nine points and six rebounds.UP NEXTClippers: Host Philadelphia on Monday night.Pelicans: Host Atlanta on Monday night. NEW ORLEANS — DeMarcus Cousins had 35 points and 15 rebounds and Anthony Davis added 25 points and 10 rebounds to help the New Orleans Pelicans beat the Clippers 111-103 on Saturday night.Jrue Holiday had eight assists for New Orleans, half of the total assists generated by the entire Clippers team. The Pelicans also overcame 23 turnovers. Cousins lost the ball eight times — two on offensive fouls — and Holiday had seven turnovers.Blake Griffin led the Clippers with 27 points, but it came on 9-of-27 shooting. DeAndre Jordan has 12 points and 14 rebounds.The game would likely have been a blowout were it not for the Pelicans turnovers, which kept the Clippers within striking distance until the final minutes. center_img Newsroom GuidelinesNews TipsContact UsReport an Errorlast_img read more

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POGO To Perform For County Commission

first_imgSubmitted by POGOOLYMPIA – Play On Greater Olympia (POGO) will make its debut performance for the Thurston County Commissioners this Tuesday, March 19, 2pm, in building 1, room 280, of the county courthouse. POGO is the first after school, social-transformation-through-music program here in Thurston County. Its students are those who would not otherwise have access to this kind of intensive music instruction.POGO is fashioned after the Venezuelan “el Sistema” model, which has brought music to over 350,000 children and youth in the South American country. Developed by Jose Abreu 37 years ago, el Sistema started with 11 kids in a garage and has blossomed into the country’s leading social change movement for kids.El Sistema-inspired programs have been created in several US and global locations in recent years. Greg Allison, founder and Executive Director of POGO, thought it was time to bring the ground-breaking program to Thurston County’s kids.“Music has been proven to dramatically change the life path of hundreds of thousands of a nation’s youth and transform the community around them. It changes the way they value themselves and others, grows confidence, improves executive brain functions, and gives a sense of belonging to something larger than themselves. All kids deserve a chance to enjoy all that music can bring them,” says Allison.POGO started at Washington Middle School, where Allison has taught band for over 30 years. Currently, 15 students are receiving two hours of musical instruction each day after school. Allison hopes to expand the program to other area schools in the near future.To learn more about POGO, visit www.facebook.com/playongreaterolympia. Facebook3Tweet0Pin0last_img read more

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