MCHS billing letter causes confusion

first_img Facebook MCH logo A letter sent out to about 10,000 Medical Center Health System patients left some Odessans confused about whether or not they owed money on an old medical bill.Odessan Carolyn Johnson said when she got the letter, the last time she could remember being at the hospital was for a dislocated knee about seven years ago and she had two forms of insurance so she didn’t understand why she would owe any money.Johnson said she never received a call during those seven years that she even needed to make a payment, which left her even more stumped.“I tried to get a hold of them for like a week,” Johnson said. “You could not get through.”Johnson was eventually able to leave a message after a message system was set up informing her that due to the heavy call volume, someone would get back to her within three business days.Johnson, like many others who called the customer service number provided in the letter, or showed up at the business office at 425 N. Sam Houston, later found out it was just a mistake.“The lady called me back and said there was a glitch and instead of sending letters to people who actually owed money, it sent letters to everyone,” Johnson said. “I guess that stirred up quite a hornet’s nest.”She said the hospital’s phone lines were “burning down” and she couldn’t image what the hospital must have paid in postage. But, she said customer service was very apologetic and helpful when they returned her call.“I’d hate to be answering the phones at the hospital though.”MCHS Chief Financial Officer Robert Abernethy said an early February mailing was sent offering patients with active accounts in the old McKesson system the opportunity to pay off their account in full and receive a 50 percent discount.The hospital has offered 50 percent discounts in prior years during tax season to help get some of the older accounts that people have been paying on for a year or two, or more, off their books and help give people some relief, Abernethy said.“Unfortunately, there was a report writing error and the letter was sent to patients with fully-paid accounts and to patients with credit balances,” he said.It was unknown how many people received the letter who did not owe money on an account, he said.“There should have been a checks and balances we should have had, but didn’t,” Abernethy said, chalking the mistake up to human error. “I think the silver lining was that it helped us more readily identify and more timely refund credit-balance accounts.”“Even though we had an error, there was one of those silver linings that you always look at.”Abernethy said there was some increased traffic in the business office and customer service was inundated with calls, but he thought they handled it well.“We’ve got a couple of open positions in customer service … so we apologize for the delay on getting back to folks,” he said, adding that the influx of calls and visits seems to be leveling off now.For anyone who receive a letter and knows their account has been paid, Abernethy said they can just disregard the letter. If anyone has questions, they are encouraged to call customer service at 432-640-1000.Questions on your bill? By admin – March 9, 2018 Pinterest WhatsApp Pinterest WhatsApp Call: 432-640-1000.center_img Local News Facebook Twitter Twitter MCHS billing letter causes confusion Previous articleAndrews electrician sentenced to prisonNext articleHIGH SCHOOL BASKETBALL: Seminole’s dreams end in state semifinals adminlast_img read more

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Staff surprises man with way to watch his twins’ graduation from a hospital room

first_imgiStock/Thinkstock(SANTA CLARITA, Calif.) — A man in a California hospital who thought he’d have to miss his twins’ high school graduation got a nice surprise from nurses and staff.Initially David Bernstein of Santa Clarita said Thursday that staff at Henry Mayo Newhall Memorial had told him he’d need to move into a new room.But when he was wheeled into the new room, he noticed that the room had been decorated with balloons, treats and signs of graduation congratulations. The staff had also set up a Wi-Fi connection in the room so that he could watch as his 18-year-old twin children, Michael and Valerie Bernstein, walked across the stage at Saugus High School.“It was overwhelming — the decorations and the cake,” David Bernstein told ABC station KABC-TV on Thursday. He’d been hospitalized earlier that week but had hoped to be released in time for the graduation. When he learned that he’d actually have to remain in the hospital, David Bernstein said he was “devastated.”His wife, Diane, said she cried in the room when they got the news. She said the nurses and staff had felt badly for the Bernsteins and sought to do something to help them. “They got a dedicated Wi-Fi line for him and put him in a different room so he was by himself. … They had it all decorated. … I was just so touched,” Diane Bernstein said. “They were very nice.”She said the twins’ college graduation had been a long-awaited milestone, particularly because Michael and Valerie Bernstein were born prematurely at 27 weeks. Both parents said it was a team effort raising the two; David Bernstein remembered making as many as 21 bottles of formula a night for the twins in preparation for the next day.“A lot of people helped us out. My wife did an amazing job,” he said. “They’ve [Michael and Valerie] grown up to be tall kids and good health and they make good grades in school so very proud.”Both Valerie and Michael Bernstein said their father was missed at the ceremony.“He’s worked with me so much over the years,” Valerie Bernstein said. “I am so grateful for him.”“It’s something that we’ve looked forward to,” Diane Bernstein said. “They did exceptionally well in school. … We’re very proud of both of them.”On Thursday, as he watched the graduation via livestream, David Bernstein got emotional, saying that he’d thought about this moment for a long time.“I really wanted to go,” he said. “It’s been a long time coming. We’ve made it to a new level. And, it’s just a first step in life so more to come. … Michael and Valerie, very proud of them.”Copyright © 2018, ABC Radio. All rights reserved.last_img read more

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Melvin D Black

first_imgMelvin first started school in Versailles, but when the family moved to Osgood, he became a proud Osgood Cowboy.  It could be said he was one of the last Cowboys to stand, as he graduated in the class of 1960 that being the last class before the Jac-Cen-Del School began.  He enjoyed school and liked to play basketball, earning his letterman jacket.  Who would have ever thought that Melvin’s jacket is seen by numerous people every year, as it is on display at the Indiana Basketball Hall of Fame in New Castle.After high school he entered the work force, first working for Gilmore and Goldie Reynolds in the gas business.  He also enjoyed being part of the former “Teen Club” in Osgood; this led to him being asked to go to a church hay ride.  This hay ride would take him on a wonderful adventure for the rest of his life, you see Mary Lee (Schutte) was the lady doing the asking, and the two were united in marriage on August 10, of 1962. They have been married for almost 55 years, and were blessed with 5 children.  Shortly after marriage, the Reynolds sold the gas business to Empire Gas, so the couple moved to Columbus, Indiana for a couple years before returning back to their local roots and opening Service Central in Versailles, which provided sales and service on various appliances and TVs.  Melvin then found his true calling though, helping customers get into an automobile.  He made car selling classy, never pushing you, and always honoring what he would say.  For 30 plus years he sold cars throughout the area.He had recently joined the local Historical Society, and was looking forward to helping.  He had previously attended Delaware United Methodist Church for years.  He was prior member of the Jac-Cen-Del School Board, Osgood Library Board, and former member of the Osgood Fire Department.He is survived by wife Mary Lee of Osgood, sons Jeff (Christy) of Lawrenceburg and Jason (fiancé Elma) of Indianapolis, daughters Tena (Mouse) Vankirk of Napoleon and Vickie (Scott) Smith of Batesville, grandchildren Kelly and Bailey Black, Trent Smith, and Heather (Steve) Huff, and 2 great grandchildren, sisters Emma Lee Beagle of Carmel, Shirla Jones of Napoleon, Joyce Demetriades of Fort Wayne, and Geneva Kennedy of Versailles.  He was preceded in death by daughter Teresa Lynn, along with brothers Roy, William, Paul, Wayne, Kenny, and Sisters Berta Jean, Mary and Wilma.Visitation will be held on Wednesday June 28 from 3:00-7:00 pm. at Neal’s Funeral Home in Osgood, and Funeral services will also be at the funeral home on Thursday June 29 at 10:00 am., with doors opening at 9:00 am.  Memorials may be made out to Mud Pike Cemetery or American Heart Association in care of the funeral home.last_img read more

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US legend Michael Johnson advised Bolt to skip London Olympics

first_imgUNITED STATES quarter mile legend Michael Johnson has revealed that he advised recently retired sprint star Usain Bolt to end his career after the high of the 2016 Rio Olympics.The 31-year-old double world record holder did eventually call time on his career following this summer’s London World Championships, but things did not go to plan for the sprinter’s swansong.In the final individual race of his career, an out of sorts looking Bolt had to settle for bronze behind longtime American rival Justin Gatlin and rising star Christian Coleman. There was also a disaster in the final race itself, a 4x100m relay, which saw the runner pull up midway down the final stretch on the anchor leg for Jamaica after sustaining a hamstring tear.“I spoke to Usain and advised him to stop after Rio,” Johnson said while speaking on Indian television show ‘Royal Stag Barrel Select Perfect Strokes’. He went on to imply that Bolt’s ability to hit peak stride likely came down to a matter of motivation.“I think after winning double gold medals (100m and 200m) in three editions of Olympics and also winning World Championship, I don’t think you have a lot of motivation left. It is very difficult to win double gold medal in successive editions of Olympics and that too thrice.”(Sportsmax)last_img read more

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