MCHS billing letter causes confusion

first_img Facebook MCH logo A letter sent out to about 10,000 Medical Center Health System patients left some Odessans confused about whether or not they owed money on an old medical bill.Odessan Carolyn Johnson said when she got the letter, the last time she could remember being at the hospital was for a dislocated knee about seven years ago and she had two forms of insurance so she didn’t understand why she would owe any money.Johnson said she never received a call during those seven years that she even needed to make a payment, which left her even more stumped.“I tried to get a hold of them for like a week,” Johnson said. “You could not get through.”Johnson was eventually able to leave a message after a message system was set up informing her that due to the heavy call volume, someone would get back to her within three business days.Johnson, like many others who called the customer service number provided in the letter, or showed up at the business office at 425 N. Sam Houston, later found out it was just a mistake.“The lady called me back and said there was a glitch and instead of sending letters to people who actually owed money, it sent letters to everyone,” Johnson said. “I guess that stirred up quite a hornet’s nest.”She said the hospital’s phone lines were “burning down” and she couldn’t image what the hospital must have paid in postage. But, she said customer service was very apologetic and helpful when they returned her call.“I’d hate to be answering the phones at the hospital though.”MCHS Chief Financial Officer Robert Abernethy said an early February mailing was sent offering patients with active accounts in the old McKesson system the opportunity to pay off their account in full and receive a 50 percent discount.The hospital has offered 50 percent discounts in prior years during tax season to help get some of the older accounts that people have been paying on for a year or two, or more, off their books and help give people some relief, Abernethy said.“Unfortunately, there was a report writing error and the letter was sent to patients with fully-paid accounts and to patients with credit balances,” he said.It was unknown how many people received the letter who did not owe money on an account, he said.“There should have been a checks and balances we should have had, but didn’t,” Abernethy said, chalking the mistake up to human error. “I think the silver lining was that it helped us more readily identify and more timely refund credit-balance accounts.”“Even though we had an error, there was one of those silver linings that you always look at.”Abernethy said there was some increased traffic in the business office and customer service was inundated with calls, but he thought they handled it well.“We’ve got a couple of open positions in customer service … so we apologize for the delay on getting back to folks,” he said, adding that the influx of calls and visits seems to be leveling off now.For anyone who receive a letter and knows their account has been paid, Abernethy said they can just disregard the letter. If anyone has questions, they are encouraged to call customer service at 432-640-1000.Questions on your bill? By admin – March 9, 2018 Pinterest WhatsApp Pinterest WhatsApp Call: 432-640-1000.center_img Local News Facebook Twitter Twitter MCHS billing letter causes confusion Previous articleAndrews electrician sentenced to prisonNext articleHIGH SCHOOL BASKETBALL: Seminole’s dreams end in state semifinals adminlast_img read more

Read More
Here are the latest COVID-19 numbers in Delaware County

first_imgIn a press release, Delaware County revealed that there are 32 total positive cases. 27 of the confirmed cases are Delaware County residents. Nine of those individuals are in a hospital and 13 are self-quarantined. Delaware County has one death as well as four recoveries. —– There have been 225 total tests and 38 pending. Additionally, the county has received 155 negative results. 5:30 P.M. UPDATE The county also said there are 47 more individuals in mandatory quarantine, and 9 more individuals in precautionary quarantine. DELAWARE COUNTY, N.Y. (WBNG) — Delaware County released updated coronavirus numbers on Saturday. Of the 25 residents that tested positive, 12 are quarantined in their homes and nine are receiving care in a hospital. Delaware County has one death confirmed as well as three recoveries. center_img In a press release, Delaware County revealed that there are 30 positive cases as of Saturday. Five of the positive cases have been transferred out of the county. One of the five transferred cases was sent to where they actually live. DELAWARE COUNTY, N.Y. (WBNG) — Delaware County released updated coronavirus numbers on Sunday. There are 45 more individuals in mandatory quarantine, as well as nine more individuals in precautionary quarantine. There have been a total of 223 test to date. 154 of those tests were negative and 39 are pending. For more coronavirus coverage, click here.last_img read more

Read More
Clump Point Mission Beach Infrastructure Project Starts Soon

first_imgThe Department of Transport and Main Roads (TMR) recently awarded MGN Civil Pty Ltd a contract for the delivery of element one of the Clump Point Mission Beach Safe Boating project.Element Two of the Clump Point Mission Beach boating infrastructure project is still under tender evaluation, with a contract expected to be awarded in the coming months.According to the contractor, the scheme is a significant undertaking including new breakwater construction, upgrade of existing breakwater, boat ramp upgrade, reclamation, etc.The main aim of this undertaking is to upgrade the public boating facilities at Mission Beach Clump Point, Mission Beach, Queensland, Australia.On-site works are planned to begin in February 2019, weather permitting, and will be complete by Christmas, MGN Civil said in the release.The government officials announced that the Clump Point public boat ramp will be closed for public use during construction. Access for the small number of commercial users will be maintained throughout construction.last_img read more

Read More