MCHS billing letter causes confusion

first_img Facebook MCH logo A letter sent out to about 10,000 Medical Center Health System patients left some Odessans confused about whether or not they owed money on an old medical bill.Odessan Carolyn Johnson said when she got the letter, the last time she could remember being at the hospital was for a dislocated knee about seven years ago and she had two forms of insurance so she didn’t understand why she would owe any money.Johnson said she never received a call during those seven years that she even needed to make a payment, which left her even more stumped.“I tried to get a hold of them for like a week,” Johnson said. “You could not get through.”Johnson was eventually able to leave a message after a message system was set up informing her that due to the heavy call volume, someone would get back to her within three business days.Johnson, like many others who called the customer service number provided in the letter, or showed up at the business office at 425 N. Sam Houston, later found out it was just a mistake.“The lady called me back and said there was a glitch and instead of sending letters to people who actually owed money, it sent letters to everyone,” Johnson said. “I guess that stirred up quite a hornet’s nest.”She said the hospital’s phone lines were “burning down” and she couldn’t image what the hospital must have paid in postage. But, she said customer service was very apologetic and helpful when they returned her call.“I’d hate to be answering the phones at the hospital though.”MCHS Chief Financial Officer Robert Abernethy said an early February mailing was sent offering patients with active accounts in the old McKesson system the opportunity to pay off their account in full and receive a 50 percent discount.The hospital has offered 50 percent discounts in prior years during tax season to help get some of the older accounts that people have been paying on for a year or two, or more, off their books and help give people some relief, Abernethy said.“Unfortunately, there was a report writing error and the letter was sent to patients with fully-paid accounts and to patients with credit balances,” he said.It was unknown how many people received the letter who did not owe money on an account, he said.“There should have been a checks and balances we should have had, but didn’t,” Abernethy said, chalking the mistake up to human error. “I think the silver lining was that it helped us more readily identify and more timely refund credit-balance accounts.”“Even though we had an error, there was one of those silver linings that you always look at.”Abernethy said there was some increased traffic in the business office and customer service was inundated with calls, but he thought they handled it well.“We’ve got a couple of open positions in customer service … so we apologize for the delay on getting back to folks,” he said, adding that the influx of calls and visits seems to be leveling off now.For anyone who receive a letter and knows their account has been paid, Abernethy said they can just disregard the letter. If anyone has questions, they are encouraged to call customer service at 432-640-1000.Questions on your bill? By admin – March 9, 2018 Pinterest WhatsApp Pinterest WhatsApp Call: 432-640-1000.center_img Local News Facebook Twitter Twitter MCHS billing letter causes confusion Previous articleAndrews electrician sentenced to prisonNext articleHIGH SCHOOL BASKETBALL: Seminole’s dreams end in state semifinals adminlast_img read more

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IS IT TRUE FEBRUARY 26, 2016

first_imgFOOTNOTE: Our next “IS IT TRUE” will be posted on this coming Monday?If you would like to advertise in the CCO please contact us City-County [email protected] “Readers Poll” question is: Do you believe that City officials intentionally lied to us about not having a $6 million dollar deficit in 2014?Copyright 2015 City County Observer. All rights reserved. This material may not be published, broadcast, rewritten or redistributed IS IT TRUE we can’t wait to get our hands on the 2014 audit for the City of Evansville?  …we expect this audit be one heck of an interesting read?   … we can’t wait to see how Controller Russ Lloyd Jr is going to spin this audit in his favor?IS IT TRUE a few of our readers are alleging  that a couple of CEO’s at their local not-for-profit organizations are making  well over one  (1) million dollars a year salary? …we are presently doing a web search to see if these allegations are correct? …it’s our strong opinion that no CEO of any local not-for profit should be paid over one million yearly salary?IS IT TRUE many of our readers are telling us that a candidate for District 77 State Representative stepped over the line at Monday night City Council meeting? …our readers are upset that Ryan Hatfield violated City Council rules by a giving a campaign position speech during City Council meeting? …that Dr. Dan Adams and Connie Robinson were right to call Mr. Hatfield to task for giving a political campaign speech at Monday  night City Council meeting? …we hope that Council President Mosby will allow everyone running for District 77 State Representative seat to speak about the recently amended “Gays Rights” ordinance recently passed by Council?IS IT TRUE Jenny Collins came before City Council to have them approve an ordinance change concerning  fees?  … she didn’t need Councils approval to charge the fees since they have already been approved by the IURC?  …we predict that the Water and Sewer Board will quietly slide the fee adjustment request under the radar?  … we predict that Ms. Collins will find a way to charge us the “turn on and shut off” fees even without Council’s approval?IS IT TRUE that in the 2011 budget of the City Controller for the City of Evansville was $85,926?  …when Jenny Collins moved to the Water and Sewer Department she was paid $83,000 year without a car provided?  …her current salary with the Water and Sewer Department is $89,833.24?IS IT TRUE we notice that City Council persons Jonathan Weaver and Missy Mosby are displaying large cups advertising TUCKER REALITY during City Council meetings?  …we understand  there isn’t a city ordinance addressing the advertising of a business during city council meetings?  …we believe that Weaver and Mosby advertising their place of business during a City Council  meeting is not only unacceptable but is a classless and self serving act?IS IT TRUE we hear that a democratic member of City Council is quietly telling people that they are supporting Governor Pence re-election effort?IS IT TRUE we are hearing that many rank and file Democrats are upset with Missy Mosby and Jonathon Weaver for picking Republican Dan McGinn to head the City Council Finance Committee?  …they are also extremely upset that they selected an extreme right wing conservative Republican to be the Democratic controlled legal counsel? FacebookTwitterCopy LinkEmailSharelast_img read more

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Credit union business development on steroids

first_imgSo, you want to do business-to-business selling. So, you have a limited budget. So, you are expected to positively differentiate your institution when you are going up against large banks with large ad budgets and years of experience in delivering services to the small business community. So the competition has large departments supporting the sales efforts, while it seems like it is just you out there on your own. So, you are frustrated and wondering how you can ever achieve the goals you feel are arbitrary and unrealistic that saddle you now. Does any of this ring true?If it does, you are not alone. While misery does, in fact, enjoy company, knowing that is not going to help you achieve your goals. What will help you to surpass those goals and enhance your reputation in the community, while having fun in the process, is to make yourself and your credit union a small business hub. Doing so takes commitment, perseverance, patience, and a lot of footwork. If you are dedicated to becoming successful and to helping people, you will find that no better opportunity can be found than to find that you have succeeded in becoming the person and institution that small business people think of first when they require virtually any kind of assistance or advice. If this appeals to you, please, read on.I was involved in the opening of a new branch for a bank in Virginia several years ago. We received virtually no support from the corporate office and faced a difficult task in the form of a set of goals that were far higher than we had anticipated they would be. Additionally, the competition was well entrenched in the area while our branch was the first for the company to be opened in the county. In fact, the nearest of our branches were 20 miles to the north and 20 miles to the south. We had to come up with some new ideas or we would likely fail in the face of two credit unions and twelve bank branches within less than a half of a mile of our location.My first idea was to become the coffee guy. I went from door to door at local stores and businesses twice a week in the morning carrying coffee thermoses with me. “Coffee anyone?” I would call out as I entered each store or office. I would introduce myself and hand out business cards and brochures. I tried this for several months. Unfortunately, it yielded very limited results. But, it gave me the idea that changed everything. It is that idea I gladly share with those of you with the drive to dominate the small business market in your own service area.I created a business council with the name of the bank in the title. Membership was by invitation only. The only business that could not have more than one member company or organization was, not surprisingly, banking. The council would become a powerful force in the community. We met each week at a local restaurant. Ordering was done and paid for by each individual. There were no dues or fees. We networked before and after the breakfast meetings. A member or a guest made a presentation or we heard from local government or a local charity at each meeting. Members were encouraged to buy from one another and to make references to one another. I was the emcee at every meeting. I made the phone calls to remind people of meetings and sent out the email notices. We had insurance agents, car dealerships, travel agents, swimming pool supply companies, real estate agencies, hotels, restaurants, major retail chains, and so many more.We began slowly. I visited dozens of businesses and had nine commit to the first meeting. Only three actually showed up for that first meeting. I was angry! I had worked so hard and had such high aspirations. But, I remembered that perseverance is essential for success and decided to keep on trying. The next week I worked harder and made more follow up phone calls. Nine people showed this time. We were on our way. Our holiday season get together that first year had over one hundred people in attendance! We had pulled pork donated, salads donated from a different source, the main meeting room of a local motel donated, drinks donated, gifts for door prizes also donated. Weekly meetings grew to a regular room full of between thirty and forty people and a total membership of well over one hundred.An amazing thing occurred. I did not need to ask for business. As we grew and did more things at our meetings, people began asking me about everything from checking accounts to new home mortgages. By the end of our first year with the council our branch had catapulted to number three in the entire 260 plus branch organization. The members of the council and their families and employees accounted for a great percentage of our growth in mutual fund sales, business and personal checking accounts, home equity lending, and car loans.Our group raised money and food for local charities. We developed friendships that have withstood the test of time. Our business relationships have continued. Our bank became the financial institution of choice in the local business community. The local Chamber of Commerce began to see us as a threat and solicited our participation as a group in some events so as not to have to compete with us in our part of the county.Many credit union people belong to and participate in business networking activities. I did, and do encourage such participation. But, participation and leading are two very different things. Leaders gain far more respect when those they are leading believe that the leader is doing the right things for the right reasons. We would, I believe, have failed if we were unable to make people believe we were sponsoring and leading this group for reasons beyond growing our business. There were spin-offs from our group and each of them eventually failed for precisely that reason! 23SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Brad Roteman Brad Roteman has served HSFCU since February 2005. He is a former district sales manager with Bankers Systems, Inc., now Walters Klewer Financial Services. Brad has won numerous awards for … Web: www.hsfcu1.org Detailslast_img read more

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Soybeans unite Indiana and Indonesia

first_imgTempeh and Bruschetta with tempeh, capers, and parmesanGreensburg, IN — The Indonesian Consul General paid a visit to Greensburg on Monday to promote the importance of the soybean trade between Indiana and Indonesia. Indiana is the 3rd highest exporter of soybeans to the country. Several local dignitaries gathered to hear a presentation on Tempeh at Mayasari Indonesian Grill.Maya Mays, owner and operator of Maysari Indonesian Grill and Mayasari Indonesian Tempeh, her future manufacturing business, stated, “Tempeh is a traditional Indonesian soy product, that is made from fermented soybeans. It is made by a fermentation process that binds soybeans into a cake form.” Maya says it is especially popular as it is a staple source of protein, “Like tofu, tempeh is made from soybeans, but it is a whole soybean product with different nutritional and textural qualities. Tempeh’s fermentation process and its retention of the whole bean give it a higher content of protein, dietary fiber, and vitamins. It has a firm texture and an earthy flavor.”The Consul General, Meri Binsar Simorangkir discussed the future of enhancing soybean trade. Steve Budiono, CEO of Glogens, a coal fertilizer company, spoke about the benefits of using the organic fertilizer on soybean crops and discussed the future possibilities of a coal fertilizer manufacturing plant in the midwest.last_img read more

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Wellington City Councilman is under KBI investigation for alleged Dec. 5 altercation

first_imgby Tracy McCue, Sumner Newscow — Wellington Police Department Chief Tracy Heath has confirmed that an altercation took place at The Dore at 114 N. Washington in Wellington – involving a local city council member and it is under investigation.Kip EtterHeath said the WPD has transferred the case to the Kansas Bureau of Investigation for further study – citing a conflict of interest  — much like an employee/employer situation.Kip Etter, owner of The Dore – an eating and drinking establishment – was allegedly involved in an altercation on Saturday, Dec. 5 at his place of business involving himself and a 21-year-old patron.No charges have been filed at this time.A KBI representative, when contacted by Sumner Newscow, said it had no comment and would not be providing a report to the news media.In an interview Wednesday evening, Etter confirmed that an altercation took place.He said he had returned from the Garth Brooks Concert in Wichita, and an individual threatened him for a number of minutes and he was concerned for his safety and some of his staff.“I was sitting at the bar drinking water and this individual who recently turned of age was heavily intoxicated,” Etter said.Etter would not elaborate why the alleged altercation took place, citing he is unable to do so at this time.He said he is not pressing charges and has hired an attorney.“I’ve been doing this for a long time and I just can’t believe something like this has snowballed to this extent,” Etter said. “I can tell you I’ve been running The Dore for 4 1/2 years prior to this and before moving to Wellington. I have never once came close to any criminal charges.”Etter said he is happy that the KBI is doing the investigation and not the WPD because of the working relationship.“There is too much at stake, and too many people involved, who are too close to the situation,” Etter said. “With the KBI investigation there will be no finger pointing.”Follow us on Twitter.last_img read more

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