Dell cuts training costs with new online system

first_imgComputer firm Dell has slashed its training costs by 50 per cent andincreased the proportion of staff on courses by using a web-based conferencingsystem to deliver learning. The company claims the scheme has maintained the level of training quality,while improving productivity among its 8,000 UK staff by reducing the amount oftime spent away from work. Simon Palmer, learning and development director at Dell, said the system hasbecome so successful it is now used for almost half of all training and is alsoreplacing some meetings. “It has saved us a lot of money. We can now provide more training forstaff because the budget stretches further,” he said. Unlike video conferencing, the system is accessible at almost anyworkstation, uses technology familiar to most people and has no cost per uselike traditional courses. The PlaceWare system operates through Microsoft Outlook and staff phone invia a central telephone number to start the meeting or training course. Initially, it was piloted for technical training but its use has now beenextended to customer briefings, meetings, company policy communications andtroubleshooting analysis. “It has been really successful and its use has grown across thecompany. It has also helped staff understand how to use the HR systems moreproductively,” added Palmer. Related posts:No related photos. Previous Article Next Article Comments are closed. Dell cuts training costs with new online systemOn 28 Jan 2003 in Personnel Todaylast_img

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