ISO/QS, Inc. Opens New England Office

first_imgIndividual Solutions Options / Quality Services, Inc., a high technology management, quality, and environmental consulting firm headquartered in Austin, Texas announces the opening of its New England office in Burlington, Vermont. Robert C. Greenlese has signed on as Senior Consultant to head this office. The New England office will specialize in process improvement consulting, including implementation of quality and environmental management systems (and their integration) as well as process improvement techniques to improve an organization’s bottom line results.Mr. Greenlese previously worked at IBM Microelectronics as a staff engineer in quality, reliability, and process development. He holds a Bachelors of Science in Mechanical Engineering from Clarkson University, a Bachelor or Arts in Physics from SUNY at Potsdam, and a Masters of Science in Mircoelectronic Manufacturing Engineering from Rensselaer Polytechnic Institute.The New England office offers a wide range of training and consulting services to provide customized solutions at affordable prices to a wide variety of technical and non-technical firms. For further information, Please view their website at www.isoqsinc.com(link is external) or contact them at ISOQSBob@adelphia.net(link sends e-mail), 802-899-3543.last_img read more

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Update on the latest sports

first_imgThe track federation joins USA Swimming, which sent a similar letter to the USOPC on Thursday.Among others urging a delay, Brazil’s Olympic Committee is calling for the Tokyo Games to be postponed until 2021. The Brazilian body said in a statement published on Saturday that the decision is a necessity due to the seriousness of the pandemic and “the consequent difficulty for athletes to keep their best competitive level.” And the Norwegian Olympic Committee says the Games shouldn’t take place until the coronavirus outbreak “is under firm control” worldwide.In other virus-related developments:— Formula One champion Lewis Hamilton says he has been self-isolating for more than a week after meeting people who later tested positive for the new coronavirus. Hamilton was at a charity event in London on March 4 also attended by actor Idris Elba and Sophie Grégoire Trudeau, the wife of the Canadian prime minister. Both were later found to have the virus. In a message on social media, Hamilton says he’s shown “zero symptoms” but has been isolating himself from other people ever since March 13, when the Australian Grand Prix was called off. He said he hasn’t been tested because test kits are in short supply and “there are people who need it more than I do.”— A handful of golf mini tours are continuing to play through as coronavirus fears shut down major sports leagues across the world. The Cactus Tour in Phoenix this week was won by two-time major champion Anna Nordqvist and the Outlaw Tour held a men’s event across the Valley of the Sun. The Cactus Tour instituted preventative guidelines to prevent spread of the coronavirus, sanitizing golf carts, limiting one rider per cart and asking for social distancing on the course. Update on the latest sports Share This StoryFacebookTwitteremailPrintLinkedinRedditVIRUS OUTBREAK-SPORTSUS track federation joins calls for postponement of Tokyo GamesUNDATED (AP) — The U.S. track federation has added its name to a growing chorus of calls to postpone the Tokyo Olympics because of the coronavirus. In a letter to the CEO of the U.S. Olympic and Paralympic Committee, USA Track and Field CEO Max Siegel urged the federation to advocate for the postponement of the Games, which are to start July 24. Associated Press center_img March 21, 2020 IDITAROD3 mushers rescuedUNDATED (AP) — Three mushers participating in Alaska’s Iditarod Trail Sled Dog Race were rescued Friday after they activated their SOS beacons because of deep overflows of water on the trail near the last checkpoint before the finish line in Nome.Even before the rescue of 52-year-old Tom Knolmayer, 28-year-old Sean Underwood and 37-year-old Matthew Failor, more than one-third of the participants in this year’s 1,000-mile race had quit largely because of conditions. The winner, Thomas Waerner of Norway, arrived at the finish line in Nome early Wednesday.Iditarod officials confirmed the three rescued Friday had officially withdrawn from the race. That brings the number of those who scratched to 22, short of the record of 24 set in 1980. In this year’s race, another musher also was removed for not being competitive.,Tampa Bay Lightning advance to face Dallas Stars in Stanley Cup finals, beating New York Islanders 2-1 in OT in Game 6last_img read more

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Jade Daniels: Degree 53 – UX the bridge between the industry & design standards

first_img UKGC hails ‘delivered efficiencies’ of its revamped licence maintenance service  August 20, 2020 Related Articles Submit Share Winning Post: Swedish regulator pushes back on ‘Storebror’ approach to deposit limits August 24, 2020 UKGC launches fourth National Lottery licence competition August 28, 2020 Share StumbleUpon Jade Sahota – Degree 53Jade Daniels Design Director at industry innovation, design and development studio Degree 53, details that as betting operators face higher regulatory and responsibility demands, incumbents have to be smarter than ever on UX guiding principals and strategies…____________The gambling industry is undergoing significant changes to improve the standards for responsible gambling. Besides advice and various initiatives, there are lots of technical requirements for operators that need to be implemented in their products to help customers gamble responsibly. However, with the increasing number of regulatory changes, the design and user experience of betting and gaming products are becoming as complex as the rules themselves. While they are there to protect customers, they also impact on the usability of the product and affect customer interaction.Operators need to be smarter about adding elements dictated by the regulators and merging them with the core product. Part of this challenge is educating customers about these rules. Many won’t be aware of them or care too much, but they will notice if these elements stand in the way of their journey. Operators need to help customers understand these rules and their purpose better.Lots of products are content and feature heavy simply because they have been built this way historically. Product owners have stuck to the same look for sportsbooks and casinos to avoid larger disruption to their customers as any dramatic change in the journey could be a risk of increasing drop-offs. By carrying on with the same design while adding more content, operators are risking overcrowding their products and making them less intuitive. Let’s review how this could be overcome.Using regulations to modernise the productA lot of clutter and bad user experience appears when landing pages are full of content that isn’t directly related to core services. Presenting new regulations doesn’t need to be dull or just plain text, as customers will likely ignore it or don’t like the experience. It can also make accessibility much harder. It’s more interesting to make a regulation into a feature and display it separately if possible. This could be a great opportunity for operators to be innovative and offer new services that go in line with the responsible gambling initiative.Operators want to prevent their customers from problem behaviour and they have all the data and tools to do so. Some of it has already been done and it shows that more can be done to bring out new features.For example, reality checks or just-in-time notifications pop up at the right time to distract the customer to remind them about the time spent with the product and to give them a break. They work really well to reduce the risk of gambling addiction, helping customers to manage their activity better.Similarly, showing a breakdown of winnings or spends could be done in an interactive way to help customers keep track of their money or bonuses. Sky Bet have already launched this feature as a visual graph. This is a great way of turning data into something useful and intuitive to help customers gamble responsibly.Operators could offer self-exclusion options based on customers’ spend. For example, if they gamble above a certain limit, they can be offered to self-regulate and log out until later. This would help them to save money and reduce gambling activity, enabling them to return at a later date and continue using the operator’s services in a responsible way. This would no doubt increase customer lifetime value, as well as preventing them from spending all their money and leaving completely.Regulators are keen on increasing responsible gambling functionalities on site. Having options like these would show how proactive the operator is in terms of looking after their customers, offering more interactive tools, as well as creating a trustworthy relationship and brand loyalty. Utilising any data available to product owners is key.Update the existing UX with new regulationsRegulatory changes to existing functionalities also mean that operators will need to update their user experience. Any significant updates will need to be thought through in order to manage customer expectations and behaviour.For example, a new regulation coming in May 2019 will apply to the Know-Your-Customer (KYC) process during the registration, changing the way customers will access gaming and betting services upon joining. Operators will need to prove their customers are over 18 and confirm their address before they will be able to deposit and place any bets or play. Currently, they have a 72-hour window and full access to services before verification.It’s a significant change that will likely turn away many customers and operators will see a big drop in first-time depositors. To prevent this, they will need to create a new onboarding process to clearly explain what customers need to do to successfully complete the registration process and access their services quicker. This is a regulatory requirement, however, a successful operator will increase conversion by utilising and integrating ID verification tools. They can also integrate additional databases or products that offer new methods as a fallback option. Moreover, there are great products that allow customers to scan their ID directly within the product to facilitate this process and maximise conversion.Finding out what works bestIt’s quite difficult to create something completely different when any big change could scare off customers and it becomes a catch-22 where products are replicated to avoid that. But changes don’t need to happen on a massive scale and we advise to take smaller steps instead. However, sometimes it’s necessary to try something new, and often, results can be surprising. What product owners might think is the best solution may not often be perceived as such by their customers.We strongly recommend A/B and user testing to trial different journeys and find out which performs best. It’s extremely useful to test something ahead of a release or determine if there are any obstacles during a user journey so it can be updated beforehand. Direct customer feedback helps guide operators to which route works best in order to prevent more drop-offs.Use regulatory changes to your advantageThe gambling industry is determined to increase the governance around responsible gambling and to protect customers from problem behaviour. It’s a positive initiative but comes with numerous regulations that have a strong impact on the user experience. Operators need to use that to their advantage to innovate and modernise their products to redefine how certain elements could be presented. Rather than shoe-horning something in last minute to pass compliance, why not find the best way to include regulatory requirements as part of the overall journey so customers still enjoy using the product?Some final thoughts…It’s important to base any changes on factual information, such as results from user testing and conversion analytics. The amount of content that sportsbooks and casinos have needs to be reviewed and updated, considering mobile and tablet use outweighing desktop. With so many regulations coming in, product owners need to reconsider how this information can be displayed to still offer a fun but responsible gaming and betting experience to customers.______________________Jade Daniels – Design Director @ Degree 53last_img read more

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Colorado man handcuffed for playing T-ball with daughter in empty park

first_imgBrighton police have said an investigation into its treatment of Mooney is underway.”The Brighton Police Department is currently conducting an investigation into a situation that occurred late this afternoon at Donelson Park,” the department wrote in a Sunday statement on Facebook. “This is an active investigation and we are unable to provide additional information until the investigation is complete.”Brighton officials did not immediately respond to a request for further comment from Sporting News on the manner in which police are instructed to enforce social distancing guidelines, or whether there were previously unreported rules for local parks about which residents had not been told. Former city councilman Kirby Wallin happened to be in the area as police handcuffed Mooney, and filmed the event with his phone.MORE: Three ideas better than MLB playing the 2020 season in Arizona“(My daughter) was like, ‘Daddy, I don’t want you to get arrested,'” Mooney told KDVR. “At this point I’m thinking, ‘There’s no way they’re going to arrest me, this is insane.’ I’m telling her, ‘Don’t worry, Daddy’s not going to get arrested. I’ve done nothing wrong. Don’t worry about it,’ and then they arrest me.” A man in Brighton, Colo., is demanding an apology from the city’s police department for handcuffing him in front of his daughter before briefly detaining him in a patrol car on Sunday. The reason, per Denver TV station KDVR: He was playing T-ball in an empty park.Matt Mooney said a group of officers approached him, asked for his identification and said he was violating state social distancing guidelines. There are no laws in Colorado banning people from going to parks, however; the specific park Mooney visited has a sign specifically allowing gatherings of fewer than five people. Mooney’s 6-year-old daughter and wife were with him.last_img read more

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